Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 15:07:58 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 7017188494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NET ACCESS INDIA LIMITED | IT ANALYST AND CONSULTANT | CURRENT DATE | 20000
Previous Employer 1 | VAYAM INFO SOLUTIONS PVT LTD | DESKTOP ENGINEER | 08 MAR 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I'll assess the error(type) by reading it.

Step 2: If the error is read as Connection related, I'll Check and rectify the Internet Connection Status.

Step 3: If error due Internet proxy, will check APN/VPN settings.

Step 4: If error is only for this particular website by verifying other websites working normally, then the error would be from website host.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On Bluetooth on both phone and Speaker(mode).

2. Set unpair the Speaker's bluetooth.

3. Search/Scan with Phone's Bluetooth.

4. Pair with code(if encrypted) and connect.

What according to you makes you a good candidate for customer service or technical support job? | I try to go through the customer way as if I'm facing the issue in place of him/her and try resolving it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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