Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 12:14:11 -0500

| | Foreign Language Screening Test

Name | Irfan Ali    /  (+91) 7992135660    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | A customer is demanding a phone call to solve their issue, but you don’t offer phone support and/or aren’t able to call them. They may be threatening to escalate above you or cancel altogether.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

After seeing their policy abused too many times, LL Bean now offers a much more reasonable 1 year satisfaction guarantee – still one of the most generous on the market.

Designing a reasonable return policy is a critical part of your business strategy, as overly relaxed return policies can potentially cost you money.

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