Subject: Tech Support Candidate - C. Singh
From: C. Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 09:46:23 -0500

| | Tech Support Test

Name | C. Singh
E-mail | [email-masked]
Phone Number | (+91) 7863881313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Khalsa Tours and Travels | Sr. system administrator | Feb 2021 | 29K
Previous Employer 2 | Concentrix | Associate | Jan 2020 | 20-22K

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am getting any error while opening any website on browser. There could be a many reasons for the error.

1. Might be internet connection is not properly connected.
2. web address is not properly entered.
3. Due to very slow connection page takes time and showing error, page not loading.
4. Might be browser issue.
5. It's also possible that specific website is blocked by administrator (through host)
6. Website is under maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker first.

Then go to settings on mobile, select bluetooth settings or drop down menu of android phone from upside we will get the bluetooth icon just hold the icon for a second. We will be re directed to main menu where we will see the add new device, it will search after that will show bluetooth speaker device name just select and we will get pop up icon on mobile to pair. Press okay. And speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills and patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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