Subject: Spanish Language Test - Muzafar Hussain
From: Muzafar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 09:10:16 -0500

| | Foreign Language Screening Test

Name | Muzafar Hussain    /  (91) 6005487501    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam

With due respect, we are humbly sorry for your inconvenience regards our courier team and your order didn't place your order in time so we are very sorry mam, we are assuring you that your order will be delivered on time so again we are very sorry for your inconvenience.

With regards
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir

We are very humbly sorry and inconvenience about your delivery and change of your trouser you ordered from us. Sir our company will exchange your trouser and again sorry for rudely talk from our support team.

With regards

Babyshop team

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