Subject: Portuguese Language Test - Varun Kumar
From: Varun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 08:58:18 -0500

| | Foreign Language Screening Test

Name | Varun Kumar    /  (+91) 8789908425    / [email-masked]
Whats your first language | Portuguese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

I am really sorry for the inconvenience which has been caused to you and my sincere apologies on behalf of our courier team .

Your order 9643039489 is on the way and it will be delivered today and we have sent an additional free voucher as a compensation.

Again we are extremely sorry for the delay.

Thanks and Regards,
Varun Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,

My sincere apologies on behalf of our support team amd i am really sorry for the inconvenience caused.

Your blue colour trouser have been dispatched for your exchange and it will be delivered tomorrow with an additional free voucher as a compensation.

Again we are extremely sorry for the delay and inconveniences.

Regards and apologies,
Varun Kumar

| |