Subject: Spanish Language Test - Ashok Kumar
From: Ashok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:34:41 -0500

| | Foreign Language Screening Test

Name | Ashok Kumar    /  (+91) 9910483229    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am,

It has come to our attention that your courier is slightly delayed. Curating your courier it took a bit more time than we expected! We're working to ship your courier as soon as possible and you can expect to receive a tracking update during this week. If you still didn't get your courier and if you want a refund we will surely refund the amount and get in touch with you in 1-2 days.

We greatly appreciate your patience.

Abc
Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma'am,

I'm so sorry to hear that the order you placed might have been replaced by another order. We owe an apology for our misplaced order and would like to help you in making the refund or you can change with the other color that you wanted.

This sort of thing is very rare. If there was any trouble here. We want to make it right.

Best wishes,
The babyshop team.

| |