Subject: Dutch Language Test - Alik Kumar
From: Alik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:16:45 -0500

| | Foreign Language Screening Test

Name | Alik Kumar    /  (+91) 7906550275    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Please accept my sincere apologies on behalf of Babyshop. This is certainly not something that we want any of our customers to experience.

We'd contact the courier team and a strict action would be taken with whosoever contacted you and behaved in an unprofessional manner.

Please allow us a time of one hour and we assure you that you'd receive a call from our side with regards to the exact status and location of your order to provide you with a resolution as per your expectations.

Thank you,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Please accept our sincere apologies with the way things have been handled regarding your order.

This is not what we're known for and certainly not what we want any of our customers to experience.

Given the circumstances we're going to create a replace for you for the blue colored trouser you ordered and also provide you with a 10 percent discount code as an apology for the inconvenience you faced in this regard.

Thank you,
Team Amazon

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