Subject: Arabic Language Test - Noura Nassif
From: Noura Nassif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:46:49 -0500

| | Foreign Language Screening Test

Name | Noura Nassif    /  (+212) 707605672    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for being patient while we sort this out.

After an in-depth discussion with my team, we’ve

realized that we’re responsible for these issues.

Given the progress we’ve made in the last

month, our relationship is extremely important to

us, and we never want our

errors to set you off track. We will make sure that

your order will be delivered ASAP.

Best Regards

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are writing this letter to express our apologies

for the misunderstanding that happend between

us regarding the color that you have chose.

We so understand your situation and we will work

on it with the support team and make sure that

your order's color get changed to the color chosen.

Best Regards

Babyshop Team

| |