Subject: German Language Test - Rachit Ajitsaria
From: Rachit Ajitsaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:44:29 -0500

| | Foreign Language Screening Test

Name | Rachit Ajitsaria    /  (+91) 9207034648    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are very sorry for the inconvenience caused to you by our delivery team for your order id 9643039489. We assure you an apology letter by the Bodyshop team and proper action will be taken against the delivery team. The order will be delivered to you within next 24 hours.

With this i am also arranging you a coupon of 10% discount on your next order that can be seen in your Bodyshop wallet. I hope you are satisfied with our services.

THANK YOU FOR CHOOSING BODYSHOP.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are very sorry for the inconvenience caused to you by our support team for your order id 9643039489. We assure you an apology letter by the Bodyshop team and proper action will be taken against the support team. We am arranging the delivery of the blue colour trouser, which will be delivered to you within next 2 days and the current trouser can be returned to the same delivery boy.

With this i am also arranging you a coupon of 10% discount on your next order that can be seen in your Bodyshop wallet. I hope you are satisfied with our services.

THANK YOU FOR CHOOSING BODYSHOP.

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