Subject: Dutch Language Test - Sana Khan
From: Sana Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:27:19 -0500

| | Foreign Language Screening Test

Name | Sana Khan    /  (110025) 8851355607    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all we’re sorry for this behaviour and inconvenience that she is facing because of us you don’t need to cancel your order will deliver your order within next 24 hours for sure we’re trying our best to make you satisfy. Hope you understand thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Sorry to hear that you’re facing issue from our side we’re deliver the same product from which our customer buy we’re taking care of our customers need and satisfaction but if you want to exchange then we will exchange within 3 days money is not refundable because the items are fine but there is some colour issue so you can exchange from our website there is an exchange policy please read it carefully thank you

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