Subject: Arabic Language Test - Muhammed Masroor PK
From: Muhammed Masroor PK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:40:51 -0500

| | Foreign Language Screening Test

Name | Muhammed Masroor PK    /  (0091) 9562826761    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
Thanks for selecting us. I had gone through your email. It is very clear that you suffered little problems with the delivery of products.
Sir, first of all I humbly apologize to you on behalf of the delivery boy and assuring you that the product should be delivered to you with in 24 hours.
We hope your collaboration and expect more. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
The situations mentioned in your email is completely pathetic and avoidable in all manner.
We are registered your complaint and issued an enquiry from the supporting team you have contacted. If we find that the allegations in the mail are right, we should discontinue the contract with that team.
Later, the company is obliged to replace your product, here we provide you another contact number which you can call for replacement.
Hope your wellness. Thank you

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