Subject: Arabic Language Test - Muzammil Karim
From: Muzammil Karim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:23:43 -0500

| | Foreign Language Screening Test

Name | Muzammil Karim    /  (011) 7417353087    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are very shocked to listen your problem, because, this type of situation never happened in the long history of our services. we are known for timely and better delivery for our customers. However, we are very sorry to listen your problem, we can understand what situation you are facing now. you need not to take any step in this regard, we are here to solve it, We will look into this matter and will take immediate action to solve your it within 24 hours and order will be delivered within said period.

With Regards
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer.

thank you for writing us and expressing your concern.
First of all we are very sorry for any kind of hurts that you faced from any employ of our company and we take proper action against that one,  as far as complaint is concerned, you need not to go any where, we are here to solve your problem, we ensure you that we will look in this matter and get back to you within 48 hours,  if you will be genuine, we will exchange your order as per your complaint

With Regards
Customer Care Executive

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