Subject: Phone Test - 12th March
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 11 Mar 2021 02:10:07 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers and all numbers are working fine. Japan Enterprise calls are not landing into agents queue we are checking it 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	11-Mar-21 	
CA 	Working Fine 	Working Fine 	11-Mar-21 	
BZ 	Working Fine 		11-Mar-21 	
MX 	Working Fine 		11-Mar-21 	
UK 	Working Fine 	Working Fine 	11-Mar-21 	
FR 	Working Fine 		11-Mar-21 	
DE 	Working Fine 	Working Fine 	11-Mar-21 	
DK 	Working Fine 	Working Fine 	11-Mar-21 	
BE 	Working Fine 		11-Mar-21 	
NL 	Working Fine 		11-Mar-21 	
SE 	Working Fine 		11-Mar-21 	
NO 	Working Fine 		11-Mar-21 	
FL 	Working Fine 		11-Mar-21 	
ES 	Working Fine 		11-Mar-21 	
IT 	Working Fine 		11-Mar-21 	
BG 	Working Fine 		11-Mar-21 	
PL 	Working Fine 		11-Mar-21 	
JP 	Working Fine 	Working Fine 	11-Mar-21 	
HK 	Working Fine 	Working Fine 	11-Mar-21 	
AU 	Working Fine 	Working Fine 	11-Mar-21 	
AT 	Working Fine 		11-Mar-21 	
CH 	Working Fine 		11-Mar-21 	
SG 	Working Fine 	Working Fine 	11-Mar-21 	
CN 	Working Fine 	Working Fine 	11-Mar-21 	
IN 	Working Fine 	Working Fine 	11-Mar-21 	
IE 	Working Fine 		11-Mar-21 	
HU 	Working Fine 		11-Mar-21 	
RU 	Working Fine 	Working Fine 	11-Mar-21 	
+44 2039664949 	Working Fine 		11-Mar-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Jessica 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 
Jouse 	Good 	No 
Dipanshu 	Good 	No 
Karin 	Good 	No 
Denisa 	Good 	No 

Regards, 
Ashish Dabral