Subject: Arabic Language Test - Mohammed Mushtaq
From: Mohammed Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:06:30 -0500

| | Foreign Language Screening Test

Name | Mohammed Mushtaq    /  (808) 9616619    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for you valuable time with us.

As received your message regarding the order Id of 9643039489, Our Quality Assure Team has been taken initiative for further procedures. We regret upon the inconvinience and promise that your order will be delivered at the expected time without any delay. We will reach out to you with adequat solutions soon after our investigation is over. Thank you.

Regards,
Rajesh
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Thanks for your feedback.

We received your message stating the product order Id of 9643039489. After our further investigation we reached to a conclusion that the product you ordered had no exchange or return which was clearly described in the thumbnail.But we deeply regret upon inconvenience caused by the delay of the product and took action against the delivery boy by suspending him from the company. The incident of rudly approachment is highly serious and liable to severe punishment. Primarly, we suspented the support official from the job as part of further investigation. If the accused is proven by the evidence, serious action will be taken accordingly.

Regards
Customer Care Executive

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