Subject: Arabic Language Test - Mohamed Mubark
From: Mohamed Mubark <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:49:34 -0500

| | Foreign Language Screening Test

Name | Mohamed Mubark    /  (7780) 242576    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Please accept our apology our respected customer for what came out from our customer care agent.

Also we want to let you know that this is not how we treat our customers nor it’s in our policy, we will not tolerate such incidents beside we will take this the concerned authorities.

Also we want you to know that we will get in touch with the delivery team and we will deliver it as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, please accept our sincere apologies for the mistreatment you went through with our customer care agents, we want to let you know that this is not the experience we want our customers to have.

Furthermore we conveyed that Matter to the concerned department and the issue will be resolved as soon as possible.

Also you can exchange or refund the product.
Beside we have issued for you a voucher that you can use in the next time you visit.

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