Subject: Arabic Language Test - Shoiab Hussain
From: Shoiab Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:10:08 -0500

| | Foreign Language Screening Test

Name | Shoiab Hussain    /  (+91) 9353199569    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear Coustumer,

Firstly we apologize for delivering your valuable order not in time as our time frame for delivery is surely 3 days maximum, this is happened due to non availability of the air travel this days because of COVID rules and we are delivering it by road transportation. We will insure that you receive it by 24hours or else we will safely refund your amount and you will receive a discount coupon as compensation from us.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Coustumer,

We are deeply concerned with this issue which you have come across, our complaint management will take of the support executive who was rude with you and please give us 24hours to rectify your complaint about the color change and return policies.
Regards

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