Subject: Tech Support Candidate - Sourabh Sharma
From: Sourabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:08:08 -0500

| | Tech Support Test

Name | Sourabh Sharma
E-mail | [email-masked]
Phone Number | (0) 9452222807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | International ecommerce chat and email

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Customer service Representative | 10/07/2020 | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will restart the browser and try to open.
I will clear the cache and cookies might be possibility that's why link is not working.
See the configuration and setting of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the Bluetooth option on your mobile phone.
Switch on the bluetooth speaker and know take your phone click on find device and connect with the respective device.
Once it get's connected you can play your favourite music.

What according to you makes you a good candidate for customer service or technical support job? | The best customer support candidate is the one who can apologize, show empathy and assurance to their customers. The agent should have professional skills to convince the customers. Have patience to listen them and provide with the available solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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