Subject: Arabic Language Test - Mohamad Nasser
From: Mohamad Nasser <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 01:56:35 -0500

| | Foreign Language Screening Test

Name | Mohamad Nasser    /  (00971) 0569899298    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologies for the inconvenience & delay for your order number :

9643039489 and we will look into this matter as soon as possible with the courier and we insure you that you will receive the delivery under the next 12 hours.

If there is any information or assistance we can help you, please don't hesitate to contact us at:

00000000

Best regards

Baby shop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for contacting us.

we humbly apologies for the  inconvenience rudeness and delay for your order delivery.

Please be informed that order number:

9643039489

Been placed for colour replacement as per as your request and we insure you that you will receive your delivery as soon as possible.

Thanks & regards,

Baby shop team

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