Subject: Dutch Language Test - Nancy Rothgi
From: Nancy Rothgi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 11:39:44 -0500

| | Foreign Language Screening Test

Name | Nancy Rothgi    /  (91) 9315503846    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I’m apologise for inconvenience sir. I know that mistake has done from our side but don’t worry sir we are sending your courier very very soon as well as we are giving you one hamper hope this hamper you will accept and I promise that we will not do this again.
Have a good day sir
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Don’t worry about colour sir we will exchange your order and i apologise for my support team for misbehaved. We will return your order as soon as possible.hope you will forgive us.
Thanks

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