Subject: Tech Support Candidate - Siddhartha Singh
From: Siddhartha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 10:17:11 -0500

| | Tech Support Test

Name | Siddhartha Singh
E-mail | [email-masked]
Phone Number | (0) 8928437592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai but used to live in sector 15 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | TSA | Still working | 42000
Previous Employer 1 | Genpact | PD | May 2018 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check on different browser . Check whether CX is on WiFi or lan cable. Check with other device to narrow down wether it's device specific or isp or router is down.powwecycle device and router.check IP address.try to pull up router page..If yes then it's router configuration or isp issue.if not ping router .if reply then reset browser. If no then reset network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on phone  and speaker.go to phone device and search for device. Once detected connect band save it.
What according to you makes you a good candidate for customer service or technical support job? | Active listening ,empathy  , probing set expectation CX engagement
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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