Subject: Arabic Language Test - Hasan Nour
From: Hasan Nour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 05:59:35 -0500

| | Foreign Language Screening Test

Name | Hasan Nour    /  (0091) 9871871704    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We apologize for all the inconvenience caused,
I will address this issue with the concerned team in order to proceed to a solution in proper way

Please expect a call from the concerned team within the next 4 hours

Best regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Sorry all the inconvenience caused,
I will address this issue with the concerned team in order to proceed with the exchange request

Please accept our apologies

Best regards.

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