Subject: Tech Support Candidate - Ritesh Tete
From: Ritesh Tete <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 05:19:55 -0500

| | Tech Support Test

Name | Ritesh Tete
E-mail | [email-masked]
Phone Number | (91) 9999796471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays Shared Services | Process Expert | 05/11/2019 | 46000
Previous Employer 1 | Patni Computer Systems | Sr. Analyst | 02/08/2011 | 28000
Previous Employer 2 | Dell International Services | Tech Support Exec. | 12/05/2008 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To resolve the mentioned issue, would follow the steps below:

1. Ensure that you we have correct URL for the website we are try to access. Further, will check for the error message, eg. " Page cannot be displayed" , " Site not reachable" etc. Error messages are handy because they let you know exactly what's going on. You can use this information to try & troubleshoot the issue or at least rule out problems with your hardware or software. Some common errors like 403 Forbidden, 404 page not fond & 500 Internal Server Error specifically refers that the fault is at server/ website end and this isn't something you can resolve. If its the generic "Page cannot be displayed" error proceed with the step 2.
2. Clear cache & cookies and try a different website eg. google.com if accessible, disable Ad-blockers or any third party extensions running, also try different browser to access www.ndtv.com to rule out any chance of browser issue.
3. Assuming we cant access google page, check for the internet connection.
4.Ensure that the router is powered on and working fine. Restart the router and check for the connectivity on the connected device. Assuming connected and pages accessible your issue is resolved by restarting your router/ modem. If issue still persists, check for the error light and contact the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Ensure that both the device are in connecting range.
2. Power on the Bluetooth speaker and ensure that detectable mode is on for the speaker (usually press & hold the power button).
3. Click on the menu of mobile device>> click settings>> click Bluetooth. Tap the Bluetooth switch to switch it on. Tap the check box next to your phone's name to make phone visible to other Bluetooth device. A list of available device will be displayed.
3. Select the speaker you wish to connect and you are good to go.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate must posses soft skills like communication, flexibility, patience and problem solving attitude.
Self- discipline like respect and commitment would work wonders in excelling the field as the candidate would be more reliable, dependable, punctual and abide by the  organizational ethics and values.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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