Subject: Arabic Language Test - TOUHIDUL ISLAM
From: TOUHIDUL ISLAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 03:16:54 -0500

| | Foreign Language Screening Test

Name | TOUHIDUL ISLAM    /  (+91) 9775623275    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am extremely sorry for this from bottom of my heart, I can understand your problems,
I am very sure that whatever happened with you is totally unfair, so I will  personally talk to him about this matter, generally it's not done by any of our employees but it's happened unexpectedly,
So really sorry once again.
And you don't worry ,all issues will be okay,and next time you will not get chance like this problems.
We are trying to do the level best forever.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
I am very sorry for this,
Actually some new employees entered in our company and their training is going on nowadays, so they don't have ideas how  to talk to the costumers  and how to handle their problems, that's why it happened with you.
In fact they are not rude rather than they don't have manner to speak.
And your next point that "3 days late" so I want to tell you that some time in the coriur ways some issues happened to reach your product on time, that's why it takes some more time inestimably.
Thanks for contacting us.

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