Subject: New Reply Received - Unable to log in on the app
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 04:57:37 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Unable to log in on the app  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi team,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>All sorted, the team from your local office helped me out.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>They advised that it takes a little time to update so I logged in a few hours later and it worked.
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks again for your help. Consider the ticket closed.
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Nikesh Naik</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>The Aviation Club Dubai
</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Jumeirah™</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>P.O. Box 78377</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Dubai, United Arab Emirates</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Email:</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D'>
</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Direct number: + 971 4 230 8562</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Fax number: + 971 4 230 8556</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Mobile number: + 971 55 500 8674</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Visit us at:</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D'>
</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="https://www.jumeirah.com/en/hotels-resorts/dubai/jumeirah-creekside-hotel/the-aviation-club-dubai-fitness/the-aviation-club-fitness-health-dubai/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>The
 Aviation Club Dubai</span></a></span>
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<a href="https://www.facebook.com/Jumeirah/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;text-decoration:none'><img width="25" height="25" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODczNTc3NTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.hVhkwn9sP6Bk3XLzLOTEYiN9i36iSsjw-0awl9T9fgA" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> 
</span><a href="https://twitter.com/jumeirah" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;text-decoration:none'><img width="25" height="25" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODczNTc3NTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TfcGDNeHiGw3Ka8AFq4qJTLemt4BH-n2IMc-4aeQQGo" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>  </span><a href="http://www.youtube.com/jumeirahgroup" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;text-decoration:none'><img width="25" height="25" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODczNTc3NTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.S-sgWiaMCJFM4PGs6Sz89ymzUP8GvKaYitOz4Q3XDC0" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>  </span><a href="https://www.linkedin.com/company/jumeirah-group-jumeirah-hotels-and-resorts" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;text-decoration:none'><img width="25" height="25" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODczNTc3NjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mS93RpnF_z_Dj_c9QrrS4-1gg2CMaHoIFuJ8SinNpNA" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> 
</span><a href="https://www.instagram.com/jumeirahgroup/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;text-decoration:none'><img width="25" height="25" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODczNTc3NjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.PTLA052Qz0B7zDt5sa6wkJE4pKlp0S75ZiK-PIodqUQ" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>  </span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, March 9, 2021 11:08 AM<br>
<b>To:</b> Nikesh Naik &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Unable to log in on the app</span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>CAUTION: This Is An External Email.</span></b><span style="color:#626262"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Nikesh,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Could you please help us with the photo of the error message on the app? I have checked the username and password which seems to be working fine. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Also, please make sure you are keying in the correct password when logging into the Virtual App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Once we have the information we could guide you correctly. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4359&amp;data=04%7C01%7Cnikesh.naik%40jumeirah.com%7Ca9a8ab20350e4784fc0808d8e2ca1c43%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637508704973862066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=j3OeCu4H4k8UvnFosV4ewrwfINJJP0zVvkerov9lE%2Fw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4359</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Tue, 9 Mar at 7:31 PM
<span class="separator">, Nikesh Naik &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi team,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kindly note I am unable to log into our LMV App.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The app has auto logged out and when I put in the password and username is says invalid – however the same details are fine when I log into the scheduler on my laptop.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please help, details below:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Username: [email-masked]</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Password: Jumeirah2020%</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Regards,
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Nikesh Naik</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>General Manager
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>The Aviation Club Dubai
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Jumeirah™</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>P.O. Box 78377</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Dubai, United Arab Emirates</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Verdana",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Direct number: + 971 4 230 8562</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Fax number: + 971 4 230 8556</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Mobile number: + 971 55 500 8674</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Visit us at:</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Jumeirah is a trade name of Jumeirah International LLC, a limited liability company incorporated in Dubai. Commercial Registration Number 57869. Share Capital Dhs. 300,000
 fully paid up. <br>
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The information in this email is private &amp; confidential. It is intended only for the use of the person(s) named. If you are not the intended recipient, you are notified that any dissemination or copying of this communication is prohibited and kindly requested
 to notify the sender and to then delete this message. Jumeirah International LLC gives no representation or guarantee with respect to the integrity of any emails or attached files and the recipient should check the integrity of and scan this email and any
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<h3>Disclaimer</h3>
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<div>Jumeirah is a trade name of Jumeirah International LLC, a limited liability company incorporated in Dubai. Commercial Registration Number 57869. Share Capital Dhs. 300,000 fully paid up.
<br>
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The information in this email is private &amp; confidential. It is intended only for the use of the person(s) named. If you are not the intended recipient, you are notified that any dissemination or copying of this communication is prohibited and kindly requested
 to notify the sender and to then delete this message. Jumeirah International LLC gives no representation or guarantee with respect to the integrity of any emails or attached files and the recipient should check the integrity of and scan this email and any
 attached files for viruses prior to opening. </div>
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