Subject: Tech Support Candidate - SACHIN LOUIS KACHHAP
From: SACHIN LOUIS KACHHAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 16:33:29 -0500

| | Tech Support Test

Name | SACHIN LOUIS KACHHAP
E-mail | [email-masked]
Phone Number | (91) 8002104413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | B4,Sec-50,Noida,UP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edureka | Business Intelligence Developer | 03/12/2020 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if I am getting proper internet connectivity any issues in my driver. I will troubleshoot my network adapter settings and check whether are properly set.

2. I will check if the website is blocked in my location or by my service provider by opening other websites and checking if the other websites are working properly or not.

3. I will check if my driver's are working properly or not.If there is an issue with my driver the. I will restart my laptop so that driver will start again if it still doesn't work I will try to uninstall the driver and install latest version of the driver.

4. I will try to check if there is an issue with my web browser by trying to open the website in different web browser such as firefox, chrome etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will open settings in my phone and turn on bluetooth.

2. I will bring bluetooth speaker into pairing mode.

3. I will pair bluetooth speaker by selecting device in my phone pairing menu then it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am fluent in English and I can to people concerns and try to answer them humbly and with best solution possible. I can handle issue with speed and efficiencyand also I can handle pressure very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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