Subject: Tech Support Candidate - SAKTHIVELAN R C
From: SAKTHIVELAN R C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 14:02:11 -0500

| | Tech Support Test

Name | SAKTHIVELAN R C
E-mail | [email-masked]
Phone Number | (91) 8870880272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Highlands Infotech Pvt Ltd | Tech Support Engineer | Present | 50000 INR
Previous Employer 1 | IDC Technologies Pvt Ltd | HR Executive | 23 Oct 2020 | 38100 INR
Previous Employer 2 | WIPRO Ltd | Senior Executive | 06 Oct 2019 | 23400 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well, the first thing I would do is to check my internet connection if it is up and running. If yes, I would try to check the mode of connectivity and then restart my computer. I would try opening the website again and also through a different browser this time. Next thing I would do is to check if I am restricted with usage like connecting to certain websites from my firewall settings or from the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth from the settings of my mobile phone.
Meanwhile, turn on the Bluetooth speaker and have it in pairing setup mode.
Search for available Bluetooth networks from my mobile and select the speaker's name/model number visible.
Select pair when it asks you to accept pairing.
Once you receive a connected indication(either a tone or a light indicator on your speaker), you are now all set to enjoy music and make some party now.

What according to you makes you a good candidate for customer service or technical support job?

"Client/Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra by being responsive with positive attitude, taking accountability & ownership, understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others. A positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
Show willingness to help, show to customers that you understand their frustrations by emphasizing and sympathizing them to give best options and recommendations to help the customer to satisfy their needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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