Subject: Tech Support Candidate - Shivani Rani
From: Shivani Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 12:10:00 -0500

| | Tech Support Test

Name | Shivani Rani
E-mail | [email-masked]
Phone Number | (91) 9717789863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart intermesh ltd | Assistant manager | Currently working | 32300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check another website by opening another tab.
2. If other websites are working fine.
Then, I will clear all cookies and caches.
3. At the same time, I will check Internet connection also as some Web site take more data to load.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will on Bluetooth sign on my phone.
2. Then I will scan current devices.
3. I will also turn on my Bluetooth speaker.
4. Then, I will pair them.
5. This how I can connect Bluetooth speaker with phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a 3.7 years of experience in customer service as a relationship manager.
I have a good experience of handling customer over the call or emails.
I can handle international calls as well because I  handling premium customers in my current field.
That is why I find myself a good candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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