Subject: Tech Support Candidate - Nisha Tulsiyan
From: Nisha Tulsiyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 12:07:41 -0500

| | Tech Support Test

Name | Nisha Tulsiyan
E-mail | [email-masked]
Phone Number | (91) 9529884194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edge telecom Pvt Ltd | Team lead | Na | 24000
Previous Employer 1 | DKPL networks Pvt ltd | Project coordinator | 30 -04-2019 | 19500
Previous Employer 2 | Arden Telecom Pvt ltd | Project coordinator | 08-10-2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will examine the error type.there might be problem of intenet
Then will try to fix the error.and try to reload the website.if the problem is still not resolved then I will try open the website in another browser.may be there is some privacy issue of website .or I will try to reload the website after the clearing the browser history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First ,turn on speaker
Turn on Bluetooth of speaker
Turn on Bluetooth of Mobile phone
Search the Blutooth device in mobile phone and pair the mobile bluetooth with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener
For customer service job ,a person must have patience
I have worked in service based company from last 4.5 yrs.

And I have experience in customer service as well as team handling .

I think my customer handling skills makes me a good candidate for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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