Subject: Tech Support Candidate - Hannan Mazhar
From: Hannan Mazhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 11:55:41 -0500

| | Tech Support Test

Name | Hannan Mazhar
E-mail | [email-masked]
Phone Number | (91) 8448437404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EPR | Application manay | | 25k
Previous Employer 1 | Quatrro | Solution engineer | 20th jan | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially, I will in any other browser if it is working
If it is working in another browser, I will clear cache and cookies
If still not working, I will reset the browser after keeping my personal things like password, fav, etc
I can also check if it is blocker from the browser.
Also will check if the browser is compatible

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth from the mobile and speaker too.
2. Try searching Bluetooth name from the phone.
3.Once found, will click on connect this device

What according to you makes you a good candidate for customer service or technical support job?

1. Greeting
2. Probing
3. Listen before speak
4. Satisfy and pacify the cx

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |