Subject: Urgent cases
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 9 Mar 2021 15:10:56 +0000

Hi Saurabh and Pritish,

As you know, we had an incident on our phones yesterday which led to missing our US and Canada incoming calls last night.
It was of course our mistake by deleting temporary numbers, but it brought up the question” Who is the escalation point in LSM” if an issue happens outside of working hrs.?
In EPOS, it’s me and Heta and our phone numbers are shared with Pritsih, but we need to secure the team if a critical incident happens,
Could you confirm please so we could share a contact number with our team, for escalations?

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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