Subject: Tech Support Candidate - Vikas Thakur
From: Vikas Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 09:02:05 -0500

| | Tech Support Test

Name | Vikas Thakur
E-mail | [email-masked]
Phone Number | (110093) 98104926677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ministry of defence | IT Support Engineer | Working now | 22500
Previous Employer 1 | Karvy Data Management | Desktop Support Engineer | 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Pls open windows run command typ ncpa.cpl check ip address properly & Access internet properly than check computer  Date & Time & Site issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open A bluetooth on speaker & mobile than search your speaker name & connect

What according to you makes you a good candidate for customer service or technical support job?

Politely communication & customer certified queries & understand technical services

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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