Subject: Tech Support Candidate - M Shaikhul Islam
From: M Shaikhul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 05:56:48 -0500

| | Tech Support Test

Name | M Shaikhul Islam
E-mail | [email-masked]
Phone Number | (+91) 9315322096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Zakir Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer Service | 10.11.2020 | 25k
Previous Employer 1 | Arvato | Customer Service | Sep 2016 | 20k
Previous Employer 2 | Convergys | Customer Service | Jan 2015 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the website www.ndtv.com is available or somebody have already taken this domain, if it was already been taken, I will try another domain to open like www.ndtv.net, www.ndtv.co.in, like wise...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn the power on of Bluetooth speaker.
2. When I'll hear speaker says, ""ready to pair"
3. I will turn the Bluetooth option on on my mobile.
4. I will search the Bluetooth speaker name on my mobile, then will  click on "pair" option.
5. When I'll see it says "paired", it means its connected and ready to go.

What according to you makes you a good candidate for customer service or technical support job? | Good listening, patience, ready to help to any any of customer, whether my will allows me or not to help them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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