Subject: Tech Support Candidate - Manoj Pandit
From: Manoj Pandit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 05:21:50 -0500

| | Tech Support Test

Name | Manoj Pandit
E-mail | [email-masked]
Phone Number | (91) 9958418194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Khora Colony
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futuresoft Solution Pvt. Ltd. | Network Er. | Current working | 25841 rs pm
Previous Employer 1 | Future Focus Infotech | network Er. L1 | 25 June 2018 | ----
Previous Employer 2 | Microland Limited | Senior Engineer EUS | 27 Jan 2017 | --

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will open command prompt/terminal and run ping
to website www.ndtv.com
2. Run nslookup to check DNS is resolving this name or not.
3. Will telnet to the website www.ndtv.com on port 80 and 443.
4. Will run the tracert/traceroute to check where exactly traffic is stuck.
5. Overall if all seems good it means it related to Server side issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on both device.
2. Paired to each other.

What according to you makes you a good candidate for customer service or technical support job?

1. Soft skill and good communication.
2. Listen customer carefully.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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