Subject: Tech Support Candidate - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 04:50:01 -0500

| | Tech Support Test

Name | Sachin Sharma
E-mail | [email-masked]
Phone Number | (201013) 9638848354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Adani gas limited | Inspection engineer | 05/03/2021 | 17500
Previous Employer 2 | Indraprastha gas limited | Technician | 31/09/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check our internet access after that we check there are we have entered correct address for open website.
After above procedures if website not open then follow instructions given by browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we ON power of bluetooth speaker then we ready bluetooth mode of speaker.
By open bluetooth on mobile phone we ready to get paired by access open devices. Hence bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job? | Good customer service or technical support job is basically deals with versatile customer by face either on call. so there will be skills of handling of customer by good communication skills and by talking gently to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |