Subject: RE: Phone numbers are not working
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 9 Mar 2021 07:58:13 +0000

Hi Josephine,

They are not temporary numbers, but have you checked if the temporary numbers which are US numbers, have been removed?
@Ashish Dabral<mailto:[email-masked]> could you ask Saurabh to look into it?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: Tuesday, March 9, 2021 8:55 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Subject: RE: Phone numbers are not working

Hi Sara,

A quick update, the numbers which are reported as not working are not Temp numbers, all the highlighted phone numbers are still there in Talkdesk but not working. We tried to add the ring groups but still its not working.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 9. marts 2021 08:36
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Phone numbers are not working

Hi Josephine,

Okay, thank you!

Sent from Mail<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=04%7C01%7Csrak%40eposaudio.com%7C65d93d8a3f54446c2feb08d8e2d0a977%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637508733128457837%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l58XXItfBw2ynGuqAAT9eWQi7uiinZmeQSoQP0Wqsqo%3D&reserved=0> for Windows 10

From: Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]>
Sent: Tuesday, March 9, 2021 8:34 AM
To: Sara Aknooni (SRAK)<mailto:[email-masked]>; Ashish Dabral<mailto:[email-masked]>
Cc: Saurabh Dadu<mailto:[email-masked]>
Subject: RE: Phone numbers are not working

Hi Sara,

We are on it. I will keep you updated.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 9. marts 2021 08:23
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Phone numbers are not working

Hi Ashish,

Yesterday Josephine removed the temporary numbers from TalkDesk, that could have caused the issue.
@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> could you call Ashish asap to check what could have gone wrong?
Also please check if the phones were working yesterday after the change implemented.
Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 9, 2021 7:58 AM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Phone numbers are not working

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Sara,

The calls are not going through to the below numbers. Could you please check?

Also, Could you please share credentials for Voxbone?

Row Labels
Voxbone-Enterprise
Zendesk Enterprise
Zendesk Gaming
United States
1-800-895-7412
1 801 999 0966
Canada
18008957412
Germany
49 32211 077441
France
33 177513242
United Kingdom
441495 367607
Denmark
4578759601
45 7071 6469

Regards,
Ashish Dabral