Subject: Fwd: Wait time report for February 2021
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Tue, 9 Mar 2021 00:00:11 -0700 (MST)

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Niren Dsouza" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Tuesday, March 9, 2021 11:23:20 AM 
Subject: Fw: Wait time report for February 2021 

There is something horribly wrong with this data, either you didn't understand it right or something. How can you have average wait times 9 hours 

I need you to check this and explain whats going on. 

Also before something like this is sent to client, it must be run through Deeksha. This one I specifically asked to be checked with me before sending to Deepak, and still was sent. 

Fix this now and come back to me. And if you really have avg wait time of 9 hours, then how come nothing was done. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Niren DeSouza <[email-masked]> 
Sent: 07 March 2021 12:55 PM 
To: Deepak Devasia <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]> 
Subject: Wait time report for February 2021 
Hi. 
Please find below the compiled report for the month of February detailing the average wait times for a customer on Whatsapp chat. 

	Date 	Average of First response(m) 	Average of Wait time(m) 	Total chats assigned 
	01-02-2021 	00:11:22 	01:45:24 	434 
	02-02-2021 	00:12:29 	01:31:44 	433 
	03-02-2021 	00:03:44 	01:49:53 	438 
	04-02-2021 	00:01:07 	01:45:24 	408 
	05-02-2021 	00:01:29 	01:22:30 	385 
	06-02-2021 	00:03:55 	01:35:29 	399 
	07-02-2021 	00:02:24 	01:36:44 	459 
	08-02-2021 	00:08:28 	01:46:33 	461 
	09-02-2021 	00:02:55 	01:33:37 	384 
	10-02-2021 	00:01:05 	01:23:24 	439 
	11-02-2021 	00:01:14 	02:37:53 	497 
	12-02-2021 	00:01:00 	01:57:56 	439 
	13-02-2021 	00:01:12 	01:16:28 	659 
	14-02-2021 	00:00:53 	03:09:13 	529 
	15-02-2021 	00:00:54 	03:10:45 	575 
	16-02-2021 	00:00:55 	02:36:40 	579 
	17-02-2021 	00:01:16 	05:08:31 	485 
	18-02-2021 	00:08:11 	06:22:27 	503 
	19-02-2021 	00:01:12 	05:13:08 	381 
	20-02-2021 	00:02:02 	03:47:37 	589 
	21-02-2021 	00:01:15 	05:06:10 	529 
	22-02-2021 	00:02:39 	02:06:56 	519 
	23-02-2021 	00:01:58 	01:22:38 	355 
	24-02-2021 	00:02:30 	02:13:28 	458 
	25-02-2021 	00:01:44 	03:26:05 	420 
	26-02-2021 	00:02:03 	01:34:55 	320 
	27-02-2021 	00:02:31 	01:31:19 	559 
	28-02-2021 	00:03:04 	03:08:10 	454 
	Grand Total 	00:03:03 	02:34:19 	13090