Subject: Re: Wait time report for February 2021
From: Saurabh Dadu <[email-masked]>
To: Deepak Devasia <[email-masked]>
Cc: Niren DeSouza <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 9 Mar 2021 05:51:10 +0000

Will do today.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deepak Devasia <[email-masked]>
Sent: 09 March 2021 10:42 AM
To: Saurabh Dadu <[email-masked]>
Cc: Niren DeSouza <[email-masked]>
Subject: RE: Wait time report for February 2021

Hi Saurabh,

Plz advise revised report and also points mentioned in my eMail.

From: Saurabh Dadu <[email-masked]>
Sent: Sunday, March 7, 2021 11:35 AM
To: Deepak Devasia <[email-masked]>
Cc: Niren DeSouza <[email-masked]>
Subject: Re: Wait time report for February 2021

External email sender, please take precaution.

Hi Deepak

This data from Niren is flawed. Let me review it and get back to you.

Regards,

Saurabh Dadu

LiveSalesman

On Mar 7, 2021, at 1:02 PM, Deepak Devasia <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh / Niren,

The avg wait time is too long.

We need to assess this and re-look what should be the shift time as today full staff strength is towards 2nd half of the day ( current work timing is 9 am to 9 pm Dxb time).

  *   Pre sales : avg wait time should not cross 3 minutes and so is the response time to be 3 minutes.
  *   Pre-sales product specs : plz give a further breakdown of the different types of customer querries under Product spcs and volumes.
  *   Pre sales : what querries Livesalemen is struggling or not able to answer—types and volumes.

Plz assess the pre sales and other chats, separately pattern of chats coming in during various time of the day. Accordingly we need to re-assess the shift time and the ideal wait & response time.

Regards,

Deepak

From: Niren DeSouza <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 11:26 AM
To: Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Wait time report for February 2021

External email sender, please take precaution.

Hi.

Please find below the compiled report for the month of February detailing the average wait times for a customer on Whatsapp chat.

Date

Average of First response(m)

Average of Wait time(m)

Total chats assigned

01-02-2021

00:11:22

01:45:24

434

02-02-2021

00:12:29

01:31:44

433

03-02-2021

00:03:44

01:49:53

438

04-02-2021

00:01:07

01:45:24

408

05-02-2021

00:01:29

01:22:30

385

06-02-2021

00:03:55

01:35:29

399

07-02-2021

00:02:24

01:36:44

459

08-02-2021

00:08:28

01:46:33

461

09-02-2021

00:02:55

01:33:37

384

10-02-2021

00:01:05

01:23:24

439

11-02-2021

00:01:14

02:37:53

497

12-02-2021

00:01:00

01:57:56

439

13-02-2021

00:01:12

01:16:28

659

14-02-2021

00:00:53

03:09:13

529

15-02-2021

00:00:54

03:10:45

575

16-02-2021

00:00:55

02:36:40

579

17-02-2021

00:01:16

05:08:31

485

18-02-2021

00:08:11

06:22:27

503

19-02-2021

00:01:12

05:13:08

381

20-02-2021

00:02:02

03:47:37

589

21-02-2021

00:01:15

05:06:10

529

22-02-2021

00:02:39

02:06:56

519

23-02-2021

00:01:58

01:22:38

355

24-02-2021

00:02:30

02:13:28

458

25-02-2021

00:01:44

03:26:05

420

26-02-2021

00:02:03

01:34:55

320

27-02-2021

00:02:31

01:31:19

559

28-02-2021

00:03:04

03:08:10

454

Grand Total

00:03:03

02:34:19

13090

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