Subject: Tech Support Candidate - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 00:31:23 -0500

| | Tech Support Test

Name | Prince Kumar
E-mail | [email-masked]
Phone Number | (0132) 7830373272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smartsystems Solution pvt.ltd | Desktop Engineer L2 | 10/04/2021 | 16300
Previous Employer 1 | Akp Constants | Desktop Engineer L2 | 5/09/2021 | 15500
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No an error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open speaker Bluetooth and go to mobile settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
Select speaker name.

What according to you makes you a good candidate for customer service or technical support job? | We will resolve the customer issue in minimum time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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