Subject: New Reply Received - Re: WG Prospect - Wacketts LMV App platform reset help request
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 20:12:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: WG Prospect - Wacketts LMV App platform reset help request  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks Pritish, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">All fixed</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, 8 March 2021 11:29 PM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Re: WG Prospect - Wacketts LMV App platform reset help request</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi ​Micheal,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Could you also confirm if you are trying to logout fromthe App?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​If so, then you would need to the device from the Manage Devices option in the scheduler. I have added the steps below:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>1. Log into the Virtual scheduler tool via your desktop at <a href="http://www.lesmillsvirtual.com" rel="noreferrer">www.lesmillsvirtual.com</a> with your Virtual username and password.<br><br>2. Click on the Settings icon and select 'Manage Devices' .<br><br>3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br><br>4. Click the Green button: 'SAVE' to process the device unlinking.<br><br>5. Once this has processed, it will take 5 minutes for the Virtual App to become ready for connecting/pairing with your studio timetable.<br><br>6. Log into the Virtual app with your Virtual username and password and select your studio from the list and begin setup.<br><br>I hope this helps.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,<br>Pritish<br>​Customer Services<br>​Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Mon, 8 Mar at 8:39 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for raising a support ticket.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>@ Hi Micheal,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​I have tried using the username and password which was shared by Jasmine and I was able to log in without issue. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Customer ID - <strong><span style='font-family:"Helvetica Neue",serif'>500460</span></strong><br>Password - <strong><span style='font-family:"Helvetica Neue",serif'>Prospect1!</span></strong></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>May I know where are trying to log in and what is the error message you are receiving? A photo of the error message would be appreciated.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Looking forward to your response soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Mon, 8 Mar at 6:02 PM <span class="separator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Michael,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I am not available at this time, but I have included LMI support in case they can help. Please refer to the link below for all the FAQs that should provide step by step instructions for. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills support solutions link:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link: </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Monday, 8 March 2021 at 2:47 PM<br><b>To: </b>Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Monday, 8 March 2021 3:11 PM<br><b>To:</b> 'Jasmine Bourchier' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> 'Scott Lambert' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Greg Cartagena' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you please help me with this?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Jasmine and Scott must be off today….</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Monday, 8 March 2021 12:45 PM<br><b>To:</b> 'Jasmine Bourchier' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> 'Scott Lambert' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Scott,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you please help me out with this?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Sorry about this but we needed to reset the ipad from prospect again as it loaded files from out I cloud </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you please reset the user and password for me?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Taking this back to Prospect tomorrow morning.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>Michael Leddy</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>5 Alma rd New Lambton 2305</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Thursday, 4 March 2021 1:51 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Michael,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>We have deleted the old iPad which was associated with the Group Ex studio. That may have been rejecting your log in.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please attempt to log in again now.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I am out of office from 4:30pm today until Wednesday morning next week.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please reach out to <a id="OWAAM508134" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Arial",sans-serif;text-decoration:none'>@Scott Lambert</span></a> if you are still running into any problems in my absence.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:8.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Thursday, 4 March 2021 1:23 PM<br><b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I was on another client call sorry.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Can you send a screenshot of the screen you are attempting to enter the details into?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:8.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Thursday, 4 March 2021 12:29 PM<br><b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>Michael Leddy</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>5 Alma rd New Lambton 2305</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>02 49523609 – 041876923<b>6</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Thursday, 4 March 2021 10:25 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Michael,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for your email. I have called and left a voice message on your mobile earlier.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I am not too sure why you are unsuccessful in logging in. I have tested the log in details below through the online virtual scheduler and it is working correctly.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>On the iPad, if you see a screen like below, be sure to click LOG IN WITH LES MILLS ASIA PACIFIC below the username and password field.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>​Let me know how you go.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:8.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Wednesday, 3 March 2021 10:51 AM<br><b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We have finally reset the ipad for prospect world gym but we are having trouble with the user and password you have given us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We have tried this a number of times – can you please confirm this as below?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>Michael Leddy</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>5 Alma rd New Lambton 2305</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>02 49523609 – 041876923<b>6</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Friday, 26 February 2021 2:31 PM<br><b>To:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: WG Prospect - Wacketts LMV App platform AV Install <br><b>Importance:</b> High</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Greg,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Here are WG Prospects log in details:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Customer ID - <b>500460</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Password - <b>Prospect1!</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I don't know what the 4-digit admin code is on the iPad. I believe the default is 0000 but the club can then change this after launch.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a id="OWAAM701105" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Arial",sans-serif;text-decoration:none'>@[email-masked]</span></a> what are you needing this information for?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:8.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Friday, 26 February 2021 1:31 PM<br><b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Jasmine,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>If you can help me out it would be great as I do not have access to the details requested by Michael from Wacketts. If you don’t have access CID account details, please point me in the right direction. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you provide Michael the LMV App ID: and Password for WG Prospect? Also, include if you the 4 digit user admin code if you know as he has the iPad at his office and needs to reset their iPad and reload the App for the club. Thanks…</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Just reply to this email with what you have for Michael.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Friday, 26 February 2021 at 12:18 PM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Sorry for the late email on a Friday buy I need to reload  the ipad at World Gym as a member had a great play and tried to unlock it and now it needs to be reset.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Just need any user names and passwords please.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>Michael Leddy</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>5 Alma rd New Lambton 2305</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>02 49523609 – 041876923<b>6</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Monday, 7 September 2020 11:46 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Michael,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I hope you had an enjoyable weekend. I was hoping to get an update on progress with the LMV App install and testing.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you let me know what you are up to?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks…</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue",serif;color:#212121'><br></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#212121'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>Q3 QUARTERLY EWORKSHOPS | 4th, 5th, 6th of September | Live-streamed so you can upskill from home or the club | <a href="http://www.lesmills.com.au/quarterly-eworkshops" target="_blank" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/quarterly-eworkshops</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span></b><b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#6888C9;background:white'><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/united</span></a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Thursday, 3 September 2020 at 2:53 PM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>RE: WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks Greg</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Thursday, 3 September 2020 2:10 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> WG Prospect - Wacketts LMV App platform AV Install </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Hi Michael,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>It appears there was a syncing issue with the scheduler and our CRM which is why the content disappeared.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Our IT manager expects it to be working again within 24 hours.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Miriam has rescheduled her timetabling call to Monday at 11:45am with the club. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Michael, you should be able to regain access before that. The password didn't change, it's just that syncing issue.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Thanks for updating me today. It helps if you can let me know if things like that happen straight away, so that we can save time in the set up process for you and the club. I know you are busy, but I would rather not chase you for an install update. That being said, please text me when you had a chance to run your tests. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Thanks for your time today and valuable cooperation. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue",serif;color:#212121'><br></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#212121'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>Q3 QUARTERLY EWORKSHOPS | 4th, 5th, 6th of September | Live-streamed so you can upskill from home or the club | <a href="http://www.lesmills.com.au/quarterly-eworkshops" target="_blank" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/quarterly-eworkshops</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black;background:white'>WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span></b><b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#6888C9;background:white'><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/united</span></a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#41424E'>Virus-free. <a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" target="_blank" rel="noreferrer"><span style="color:#4453EA">www.avg.com</span></a> </span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">4355:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355