Subject: Ticket re-opened - [#4355] Re: WG Prospect - Wacketts LMV App platform reset help request
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 20:12:51 +0000

Hi Pritish Nandi,  Ticket “#4355 – Re: WG Prospect - Wacketts LMV App platform reset help request” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355 to view the ticket.  Ticket comment   
 Thanks Pritish,  

  

 All fixed 

  

    

 From: Les Mills International <[email-masked]>  Sent: Monday, 8 March 2021 11:29 PM To: [email-masked] Cc: [email-masked]; [email-masked]; [email-masked] Subject: Re: Re: WG Prospect - Wacketts LMV App platform reset help request

 

 

 
 Hi ​Micheal, 

 
 
 ​ 

 
 
 ​Could you also confirm if you are trying to logout fromthe App? 

 
 
 ​ 

 
 
 ​If so, then you would need to the device from the Manage Devices option in the scheduler. I have added the steps below: 

 
 
 ​ 

 
 
 1. Log into the Virtual scheduler tool via your desktop at www.lesmillsvirtual.com with your Virtual username and password.  2. Click on the Settings icon and select 'Manage Devices' .  3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.  4. Click the Green button: 'SAVE' to process the device unlinking.  5. Once this has processed, it will take 5 minutes for the Virtual App to become ready for connecting/pairing with your studio timetable.  6. Log into the Virtual app with your Virtual username and password and select your studio from the list and begin setup.  I hope this helps. 

 
 
 ​ 

 
 
 Best Regards, Pritish ​Customer Services ​Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355 

 

   

  
 
On Mon, 8 Mar at 8:39 PM , Les Mills International <[email-masked]> wrote: 

 

 Hi Greg, 

 
 
 ​ 

 
 
 Thank you for raising a support ticket. 

 
 
 ​ 

 
 
 @ Hi Micheal, 

 
 
 ​ 

 
 
 ​I have tried using the username and password which was shared by Jasmine and I was able to log in without issue.  

 

   

 
 Customer ID - 500460 Password - Prospect1! 

 
 
 ​ 

 
 
 May I know where are trying to log in and what is the error message you are receiving? A photo of the error message would be appreciated. 

 
 
 ​ 

 
 
 Looking forward to your response soon.  

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish 

 
 
 ​Customer Services 

 
 
 ​Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4355  

 

   

  
 
On Mon, 8 Mar at 6:02 PM , Greg Cartagena <[email-masked]> wrote: 

 

 Hi Michael, 

 

 

 
 
I am not available at this time, but I have included LMI support in case they can help. Please refer to the link below for all the FAQs that should provide step by step instructions for. 

 

   

 

Les Mills support solutions link:

 

 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions

 

   

 

 
Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel +61 455 508 248 | Email [email-masked] 

 

   

 

Les Mills Virtual Support link to our FAQ's 

 

 
Virtual Video Guide Link: 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

   

 

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 

 

 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.   

 

 

 

 

 

 

 

 
From: "[email-masked]" <[email-masked]> Date: Monday, 8 March 2021 at 2:47 PM To: Jasmine Bourchier <[email-masked]> Cc: Scott Lambert <[email-masked]>, Greg Cartagena <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  

 

 

 

 
From: [email-masked] <[email-masked]>  Sent: Monday, 8 March 2021 3:11 PM To: 'Jasmine Bourchier' <[email-masked]> Cc: 'Scott Lambert' <[email-masked]>; 'Greg Cartagena' <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

 
 
 Greg 

 

 

 
 Can you please help me with this? 

 

 

 
 Jasmine and Scott must be off today…. 

 

 

 
 Many thanks 

 

 

 

 

   

 

From: [email-masked] <[email-masked]>  Sent: Monday, 8 March 2021 12:45 PM To: 'Jasmine Bourchier' <[email-masked]> Cc: 'Scott Lambert' <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

 
 
 Hi Scott, 

 

 

 
 Can you please help me out with this? 

 

 

 
 Thanks 

 

 

 

 

   

 
 
 Hi Jasmine, 

 

 

 
 Sorry about this but we needed to reset the ipad from prospect again as it loaded files from out I cloud  

 

 

 
 Can you please reset the user and password for me? 

 

 

 
 Taking this back to Prospect tomorrow morning. 

 

 

 
 Many thanks 

 

 

 

 

Michael Leddy

 

 

 
5 Alma rd New Lambton 2305

 
 
[email-masked]

 
 
02 49523609 – 0418769236

 

 

 

 

   

 

From: Jasmine Bourchier <[email-masked]>  Sent: Thursday, 4 March 2021 1:51 PM To: [email-masked] Cc: Greg Cartagena <[email-masked]>; Scott Lambert <[email-masked]> Subject: Re: WG Prospect - Wacketts LMV App platform AV Install 

 

   

 

Hi Michael,

 

 

 

  
 
We have deleted the old iPad which was associated with the Group Ex studio. That may have been rejecting your log in.

 

 

 

  
 
Please attempt to log in again now.

 

  

 

  

 
I am out of office from 4:30pm today until Wednesday morning next week.

 

 

 

 
 
Please reach out to @Scott Lambert if you are still running into any problems in my absence.

 

 

 

 
 
Thanks

 

 
​

 

 
Kind Regards,

 

 

 

 
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download.

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 

 

 

 

   

 
From: [email-masked] <[email-masked]> Sent: Thursday, 4 March 2021 1:23 PM To: Jasmine Bourchier <[email-masked]> Cc: Greg Cartagena <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  

 

 

   

 

From: Jasmine Bourchier <[email-masked]>  Sent: Thursday, 4 March 2021 12:44 PM To: [email-masked] Cc: Greg Cartagena <[email-masked]> Subject: Re: WG Prospect - Wacketts LMV App platform AV Install 

 

   

 

Hi Michael,

 

 

 

  
 
I was on another client call sorry.

 

 

 

  
 
Can you send a screenshot of the screen you are attempting to enter the details into?

 

  

 

  

 
Thanks

 

 
​

 

 
Kind Regards,

 

 

 

 
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download.

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 

 

 

 

   

 
From: [email-masked] <[email-masked]> Sent: Thursday, 4 March 2021 12:29 PM To: Jasmine Bourchier <[email-masked]> Cc: Greg Cartagena <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  

 
 Hi Jasmine, 

 

 

 
 Sorry I tried to call you back –  

 

 

 
 On the login I can’t see Asia pacific 

 

 

 
 Only one app comes up and I have loaded it 

 

 

 
 Am I missing something? 

 

 

 
 Thanks 

 

 

 

 

Michael Leddy

 

 

 
5 Alma rd New Lambton 2305

 
 
[email-masked]

 
 
02 49523609 – 0418769236

 

 

 

 

   

 

 

 

 

 
From: Jasmine Bourchier <[email-masked]>  Sent: Thursday, 4 March 2021 10:25 AM To: [email-masked] Cc: Greg Cartagena <[email-masked]> Subject: Re: WG Prospect - Wacketts LMV App platform AV Install 

 

   

 

Hi Michael,

 

  

 

  

 
Thanks for your email. I have called and left a voice message on your mobile earlier.

 

 

 

 
 
I am not too sure why you are unsuccessful in logging in. I have tested the log in details below through the online virtual scheduler and it is working correctly.

 

 

 

 
 
On the iPad, if you see a screen like below, be sure to click LOG IN WITH LES MILLS ASIA PACIFIC below the username and password field.

 

 

 

 

 

 

 

 

 
​Let me know how you go.

 

 

 

 
 
Kind Regards,

 

 

 

 
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download.

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 

 

 

 

   

 
From: [email-masked] <[email-masked]> Sent: Wednesday, 3 March 2021 10:51 AM To: Jasmine Bourchier <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  

 
 Hi Jasmine, 

 

 

 
 We have finally reset the ipad for prospect world gym but we are having trouble with the user and password you have given us. 

 

 

 
 We have tried this a number of times – can you please confirm this as below? 

 

 

 
 Many thanks 

 

 

 

 

Michael Leddy

 

 

 
5 Alma rd New Lambton 2305

 
 
[email-masked]

 
 
02 49523609 – 0418769236

 

 

 

 

   

 

 

 

 

 
From: Jasmine Bourchier <[email-masked]>  Sent: Friday, 26 February 2021 2:31 PM To: Greg Cartagena <[email-masked]> Cc: [email-masked] Subject: Re: WG Prospect - Wacketts LMV App platform AV Install  Importance: High 

 

   

 

Hi Greg,

 

 

 

  
 
Here are WG Prospects log in details:

 

 

 

  
 
Customer ID - 500460

 

 
Password - Prospect1!

 

 

 

  
 
I don't know what the 4-digit admin code is on the iPad. I believe the default is 0000 but the club can then change this after launch.

 

 

 

  
 
@[email-masked] what are you needing this information for?

 

  

 

  

 

 

 
 
Kind Regards,

 

 

 

 
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download.

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 

 

 

 

   

 
From: Greg Cartagena <[email-masked]> Sent: Friday, 26 February 2021 1:31 PM To: Jasmine Bourchier <[email-masked]> Cc: [email-masked] <[email-masked]> Subject: Re: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  

 
 
Hi Jasmine,

 

 

 

 
 
If you can help me out it would be great as I do not have access to the details requested by Michael from Wacketts. If you don’t have access CID account details, please point me in the right direction. 

 

 

 

 
 
Can you provide Michael the LMV App ID: and Password for WG Prospect? Also, include if you the 4 digit user admin code if you know as he has the iPad at his office and needs to reset their iPad and reload the App for the club. Thanks…

 

 

 

 
 
Just reply to this email with what you have for Michael.

 

 

 

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel +61 455 508 248 | Email [email-masked] 

 

 

 

 
 
Les Mills Virtual Support link to our FAQ's 

 

 
Virtual Video Guide Link: 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

 

 

 
 
AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 

 

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 

 

  
 
From: "[email-masked]" <[email-masked]> Date: Friday, 26 February 2021 at 12:18 PM To: Greg Cartagena <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  
 
 Hi Greg, 

 

 

 
 Sorry for the late email on a Friday buy I need to reload  the ipad at World Gym as a member had a great play and tried to unlock it and now it needs to be reset. 

 

 

 
 Just need any user names and passwords please. 

 

 

 
 Many thanks 

 

 

 

 

Michael Leddy

 

 

 
5 Alma rd New Lambton 2305

 
 
[email-masked]

 
 
02 49523609 – 0418769236

 

 

 

 

   

 

From: Greg Cartagena <[email-masked]>  Sent: Monday, 7 September 2020 11:46 AM To: [email-masked] Cc: Miriam Cohen <[email-masked]> Subject: Re: WG Prospect - Wacketts LMV App platform AV Install 

 

 

 

 
 
Hi Michael,

 

 

 

 
 
I hope you had an enjoyable weekend. I was hoping to get an update on progress with the LMV App install and testing.

 

 

 

 
 
Can you let me know what you are up to?

 

 

 

 
 
Many thanks…

 

 

 

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist Les Mills Asia Pacific | www.lesmills.com.au  

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel +61 455 508 248 | Email [email-masked] 

 

   

 

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 
 
Q3 QUARTERLY EWORKSHOPS | 4th, 5th, 6th of September | Live-streamed so you can upskill from home or the club | www.lesmills.com.au/quarterly-eworkshops

 

 

 

 

 

 

WORLD UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | www.lesmills.com.au/united

 

 

 

 
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 

 

 

 

 

From: "[email-masked]" <[email-masked]> Date: Thursday, 3 September 2020 at 2:53 PM To: Greg Cartagena <[email-masked]> Subject: RE: WG Prospect - Wacketts LMV App platform AV Install 

 

   

  
 
 Thanks Greg 

 

 

   
 
From: Greg Cartagena <[email-masked]>  Sent: Thursday, 3 September 2020 2:10 PM To: [email-masked] Subject: WG Prospect - Wacketts LMV App platform AV Install 

 

 

 

 
 
Hi Michael,

 

 

 

 
 
It appears there was a syncing issue with the scheduler and our CRM which is why the content disappeared.

 

 

 

 
 
Our IT manager expects it to be working again within 24 hours.

 

 

 

 
 
Miriam has rescheduled her timetabling call to Monday at 11:45am with the club. 

 

 

 

 
 
Michael, you should be able to regain access before that. The password didn't change, it's just that syncing issue.

 

 

 

 
 
Thanks for updating me today. It helps if you can let me know if things like that happen straight away, so that we can save time in the set up process for you and the club. I know you are busy, but I would rather not chase you for an install update. That being said, please text me when you had a chance to run your tests. 

 

 

 

 
 
Thanks for your time today and valuable cooperation. 

 

 

 

 

 

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist Les Mills Asia Pacific | www.lesmills.com.au  

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel +61 455 508 248 | Email [email-masked] 

 

   

 

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 
 
Q3 QUARTERLY EWORKSHOPS | 4th, 5th, 6th of September | Live-streamed so you can upskill from home or the club | www.lesmills.com.au/quarterly-eworkshops

 

 

 

 

 

 

WORLD UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | www.lesmills.com.au/united

 

 

 

 
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 

 

 

 

  

 

 Virus-free. www.avg.com  

  

 

 

 

  

 

 

  

4355:859387