Subject: Tech Support Candidate - Saloni Sharma
From: Saloni Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 12:23:46 -0500

| | Tech Support Test

Name | Saloni Sharma
E-mail | [email-masked]
Phone Number | (+91) 7042106573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Google G-suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FFAB Creattions Pvt. Ltd. | Sr. Process Coordinator/Admin | NA | 27500
Previous Employer 1 | Tech Mahindra | Customer Support Associate | 2015 | 7500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st :  Restart My Device :

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Note : Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2nd : Make Sure the Internet Connection Works:

1:-Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.

2 :-Make sure you are able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

3 :- Make sure search results load properly.

4 :- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3rd :- Check if the Website is Down for Everybody

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone".

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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