Subject: Tech Support Candidate - Dheeraj Rana
From: Dheeraj Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 11:49:35 -0500

| | Tech Support Test

Name | Dheeraj Rana
E-mail | [email-masked]
Phone Number | (+91) 9650338842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Tech Support ecexutive | |
Previous Employer 1 | Dell technologies | Tech support executive | |
Previous Employer 2 | Benchmark | Tech support executive | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if my internet is working or not then I will try to use a different browser and then I will try to open the site in a different device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Turn on bluetooth
Search for bluetooth speaker name
Tap on the name of speaker to pair it with your phone
Once it is paired it will reflect in your phone

Enjoy the music

What according to you makes you a good candidate for customer service or technical support job?

I try to experiment with things and try to find simple and best approach to solve any problem and moreover I am very much interested in fixing technical things from my childhood
During my school time I use to install OS in my neighborhood computers for free and I never realized I could make so much money with that

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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