Subject: Tech Support Candidate - Jai prakash
From: Jai prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 11:29:19 -0500

| | Tech Support Test

Name | Jai prakash
E-mail | [email-masked]
Phone Number | (91) 9958669760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East vinod nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. You have to check your internet connection

2. Than you restart your device

3. You can whether is working or not sometimes there server is down so you cannot open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. You have On the bluetooth of the speaker

2. Than you have On the bluetooth of your phone

3. You have to pair the device by clicking on the device name

4. Now you are ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I have been using electronic devices like computer laptop and mobiles phone for a long time. So i have enough knowledge about them .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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