Subject: RE: [Request received] Packing slip – SPS000045815
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 8 Mar 2021 15:56:28 +0000

Hi Ashish,

Yes that would be a fine solution, as Customer Service teams don’t need confirmations about opening tickets. So we would have to apply the tag to all addresses that don’t use the no-reply address. The tag could be something like no_autoreply. We can start trialing with the [email-masked]<mailto:[email-masked]> address.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 8. marts 2021 16:53
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: [Request received] Packing slip – SPS000045815

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

We could apply a tag to these user's profile. This would automatically apply that tag to any ticket created by that user. Then we could add a condition in that trigger that sends the auto-reply, not to fire if the tag is on the ticket

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "hnyr" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 8:46:43 PM
Subject: Re: [Request received] Packing slip – SPS000045815

Hi Heta,

Thank you for the email.

I am working on this.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 8:24:39 PM
Subject: FW: [Request received] Packing slip – SPS000045815

Hi Ashish,

Could you please investigate how we can disable the Zendesk auto response for Customer Service emails so that they don’t receive it for each packing slip and order acknowledgement?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Sent: 8. marts 2021 15:46
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: [Request received] Packing slip – SPS000045815

Hi Heta,

We are getting quite a few of these. The packing slips creating tickets.

Just an FYI

Andrea Dunn
Customer Service / Americas
1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 9:37 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: [Request received] Packing slip – SPS000045815

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

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