Subject: [Zendesk Support] Re: Chat with Ashish
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 08 Mar 2021 15:31:57 +0000

Hello!

We’ve got news for you: Your ticket (#6412025) has been updated. Feel free to reply to this email with any questions or follow this link to add an update: https://support.zendesk.com/hc/requests/6412025

Thanks,

Your friends at Zendesk

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Ashish Dabral, Mar 8, 2021, 7:31 PST

Chat started: 2021-03-08 03:19 PM UTC

(03:19:41 PM) Ashish: Hi There,  we want disable the Zendesk auto response for few users when they submit the request
(03:22:49 PM) *** Ray joined the chat ***
(03:22:50 PM) Ray: Hello
(03:23:27 PM) Ray: You could apply a tag to these user's profile. This would automatically apply that tag to any ticket created by that user.
(03:23:47 PM) Ray: Then you could add a condition in that trigger that sends the auto-reply, not to fire if the tag is on the ticket
(03:24:38 PM) Ashish: Do you have document for that ?
(03:25:28 PM) Ray: We have an article for applying tags to users: https://support.zendesk.com/hc/en-us/articles/203662006-Adding-tags-to-users-and-organizations

And one of the default triggers: https://support.zendesk.com/hc/en-us/articles/203662176-About-the-Support-default-triggers

But not specific to that workflow.
(03:30:53 PM) Ray: Is there anything else that I can assist with right away?
(03:31:31 PM) Ashish: No Thank you
(03:31:51 PM) Ray: I'll go ahead and close this chat window, but you're always welcome to chat back later if you have more questions for us. Enjoy the rest of your day!
(03:31:55 PM) *** Ray left the chat ***

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