Subject: Tech Support Candidate - VAKUL AGARWAL
From: VAKUL AGARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 10:28:38 -0500

| | Tech Support Test

Name | VAKUL AGARWAL
E-mail | [email-masked]
Phone Number | (91) 7055355275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SECTOR 62 NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | BYJUS | BDA | 24TH FEB | 21800
Previous Employer 2 | SBSC | TECHNICAL SUPPORT | 10TH JUNE | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART THE DEVICE
2. CHECK THE INTERNET CONNECTION
3. SEARCH RESULTS LOAD PROPERLY
4. CHECK THE WEBSITE IS DOWN OR WORKING PROPERLY

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. OPEN THE SPEAKER , THEN BLUETOOTH TURNED AUTOMATICALLY OF A SPEAKER
2. OPEN THE BT OF PHONE
3. ADD THE DEVICE FROM PHONE TO CONNECT
4. SEARCH IT VIA NAME AND THEN PAIR IT WITH SPEAKER

What according to you makes you a good candidate for customer service or technical support job?

The candidate has a passion for technical support. The candidate comes off as honest and sincere. The candidate understands the bigger purpose of technical support.
Persuasive Speaking Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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