Subject: Tech Support Candidate - Abhishek Tangri
From: Abhishek Tangri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 07:15:38 -0500

| | Tech Support Test

Name | Abhishek Tangri
E-mail | [email-masked]
Phone Number | (91) 7300760143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhakti Management Services Pvt Ltd | Senior Project Officer CS | 30 Days | 45590
Previous Employer 1 | SequelOne Solutions Pvt Ltd | Senior Associate | 17/08/2019 |
Previous Employer 2 | Dimension Data India Pvt Ltd | Network Support Engineer | 31/01/2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open the Web Browser.
2. Type www.ndtv.com in address bar of the browser.
3. Press Enter of click on navigate button at right hand side of the address bar.
4. Browser will load the page, if it isn't, then check the error shows on the screen. For example, It showing the error that no network found. Then it means, system is facing issue in network connection to communicate with website.
5. First and best option to quick view is to check the network icon on the right hand side below on the taskbar near date and time.
6. If Network Icon is not showing there, then it might be hidden, and to see that we have to click on little arrow icon the is exact left to the icons that are show in right side below on the desktop screen.
7. When you see the Cautious sign on the network icon, then it means there is network icon which needed to be troubleshoot. If it showing the proper connectivity, then it means it might be some other issue due to which network is not reachable.
8. Right click on the network icon and click on Troubleshoot the network option, which is the simplest way to troubleshoot the network issue.
9. Once the Problem detected by the Computer itself, you just have to click on next and fix button to fix the problem.
10. Retry to browse the website if connectivity problem is solved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Switch on the Bluetooth & Unlock the Mobile phone.
Step 2. Go to the Settings.
Step 3. Click on the Bluetooth Menu.
Step 4. Make sure the Bluetooth is On, if not then switch it on by clicking on the Bluetooth On/Off button.
Step 5. Search the Relevant Speaker Name in the below available (discoverable) bluetooth devices list.
Step 6. Click on the relevant Bluetooth Device once found in the list. And Click on the pair and complete the pairing process.
Step 7. Once the Speaker is connected you can use it.

What according to you makes you a good candidate for customer service or technical support job? | I have experience on different platform, apart from this not only have technical support experience but also the development and knowledge of programming language which give the plus points in my curriculum and helps me a lot in tackling such situations where the logical solutions are required.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |