Subject: Tech Support Candidate - Pushpendra Sharma
From: Pushpendra Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 06:32:26 -0500

| | Tech Support Test

Name | Pushpendra Sharma
E-mail | [email-masked]
Phone Number | (91) 8764226131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sinlgeinterface | AM | | 32000
Previous Employer 1 | Seminal research | MRA | | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While accessing a website, if I face a challenge that it's redirecting to an error page, I'll follow the below steps:

1. Check if there's any typo in the website URL
2. check if the internet connectivity is good
3. Try using different browser if available
4. lastly, reach out to the Customer support

Thanks!

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of both the devices. Search for the speaker from your phone. Click on the name icon of the speaker in the nearby list. Once it's pared, configure it ass per the requirement and here you go!

What according to you makes you a good candidate for customer service or technical support job?

Qualities like:
Patience
Ability to listen thoroughly
Problem solving capability under pressure
Good Communication
Technical understanding

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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