Subject: Tech Support Candidate - Aniket Tyagi
From: Aniket Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 06:25:31 -0500

| | Tech Support Test

Name | Aniket Tyagi
E-mail | [email-masked]
Phone Number | (0124) 8299542960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Troubleshoot, outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms | It suppor | 7 jan | 15K in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- firstly we need to know problem comes from proxy side or IP address issue .

2-Need to check IP and proxy

3-If proxy error itsecurity team need to resolve Proxy error

4. If IP or network error need to clear browser history run network troubleshoot and restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First need to open speak power .

Search in bluetooth and pair device.

When device pair completed speaker connect ed

What according to you makes you a good candidate for customer service or technical support job?

I am good because I have knowledge of technician things and I am leave with technology and I have ability to control custom if he or she in stress or angry.
I know client is our services taker .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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