Subject: Tech Support Candidate - Aditya Sheoran
From: Aditya Sheoran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 05:50:54 -0500

| | Tech Support Test

Name | Aditya Sheoran
E-mail | [email-masked]
Phone Number | (0) 9805054044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ardee City,Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
SIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taraspan Solutions | Technical Support Engineer | 31-Aug-2020 | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like google.com. If google.com is not opening as well then there is an Internet issue.
2.To check the 3rd party apps are not working which can sometime block the sites.(ADblocer, Browsec)
3.Clear all the cookies from the browsser and try with different browsers to check website.
4.Sometime site itsself can be down so check with other source as well.
5.Read the error while trying to open it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth of mobile and make sure it is discoverable.
2.Make bluetooth of speaker to be discoverable as well and should know the name of bluetooth as well.
3.Check the list of Blueetooth devices.
4.If not connected earlier then it will show you as new connection otherwise check from the bluetooth list and press connect.

What according to you makes you a good candidate for customer service or technical support job?

1.Quickly adaptation to new technology.
2.A lot of Practical Experience
3,Desi-Guggad

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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